Frequently Asked Questions

Location, Travel & Getting There

From Ukunda, turn right at the Carrefour supermarket crossroads to enter Diani. Keep following the road for about 10 minutes until the tarmac ends‍. After another 2-3 minutes you’ll find us on the left hand side.

Depending on your starting point, of course, you can travel here by road, rail, or air from Nairobi. Air: Taking one of the numerous flights that depart from both Wilson Airport and Jomo Kenyatta Airport directly to the Diani airstrip is by far the fastest way to get here from Nairobi. You will only need a few minutes after landing to reach our gate.

Road or Rail: You can reserve a number of buses in Nairobi that will take you on a “adventurous” 10 to 12-hour drive through the night to Mombasa. Of course, this is a possibility, but the new SGR Compared to other options, the train from 2017 is significantly safer, faster, and generally less expensive. In a little more than 4 hours during the day, the SGR travels through stunning landscapes and national parks from Nairobi to Mombasa.

Here you can learn more about the SGR and purchase tickets. You can take a taxi from Mombasa; the driver would know where to take you. You can also take a boda, tuk tuk, or matatu to the Likoni ferry, cross on foot, and then repeat the process to go to Diani on the other side. Of course, we can assist you with making travel arrangements. Just let us know!

Yes, we can set up a pickup for you at Mombasa Airport or Diani Airstrip. Once you’ve reserved your stay with us, just let us know so we can make the necessary arrangements. Give us your flight information, and we’ll make sure your ride is there when you arrive! The cost is 600 Kenyan Shillings from the Diani Airstrip and 4,500 from the Mombasa Airport.

Yes, there are free parking spaces on the compound.

Yes. The two most popular modes of transportation in Diani are the Tuk Tuk and Boda Boda (motorbike taxis). Both are affordable, secure, and widely available. Usually there are some parked just outside our gate, but if not, there are plenty more two minutes away. Call or Whatsapp John at +254715696931 if you need a taxi.

Booking Policy

Depending on the booking channel you used, this. To learn more, kindly see the relevant booking website. If you’ve made a direct reservation with us, you can change or cancel any reservations at no cost up to 72 hours before arrival. Any alterations or cancellations made after that point will incur a 100% cancellation fee. 100% of the reservation cost will be charged in the event of no-shows. To secure any reservations, we need a 50% down payment.

Yes, we are! We welcome families with kids of all ages! Some of our bungalows are actually perfect for families! ‍

Although breakfast and other meals are not included in our rates, our kitchen staff can whip up any type of food for you at very reasonable pricing! All of our food and beverage menus are available here. All prices include 2% Catering Levy and 16% VAT.

Payment Methods

Yes, indeed. All popular credit and debit cards are accepted here.

Yes we do! You can pay us in cash in EURO, USD and GBP.

Although most banks convert currencies, Diani does not currently have any Forex offices.

Food & Drinks

Absolutely. Our skilled chefs prepare amazing meals from our menu at reasonable costs at any hour of the day using fresh ingredients from nearby sources. You’ll almost certainly end up staying for our meals rather than going out to eat! ‍

Unfortunately, we don’t, but our chefs are AMAZING and our prices are so reasonable that it would be insane for you to spend your time laboring in the kitchen yourself.

Indeed, we have vegan and vegetarian options on our menu!

Sure, we do. Please check with the chefs before placing an order.

Our bar is manned and stocked around-the-clock.

Activities & Nearby

Yes, you can! Simply visit one of our team members while you’re with us or contact us in advance so we can arrange it for you; we have partners in every category that can accommodate any budget.

Absolutely! We urge you to walk wherever you like during the day. We advise taking a cab, boda, or tuk tuk from our gate at night. We can arrange this for you and they will arrive shortly.

Diani consists of a 17 km long road that is dotted with a variety of restaurants and shops of which the closest ones are only a few minutes away, although some are a little further, everything is minutes away when you hop into a Tuk Tuk or on the back of a Boda!

In Diani, there are several different types of banks, and each one has an ATM. They all accept Visa, and some of them also accept Maestro/Mastercard. The closest one is located at the Chandarana shopping area, which is 10 minutes from our gate via taxi, boda, or tuk tuk.

Diani is home to numerous hospitals that are ready to handle any kind of medical emergency, no matter how serious. In case an ambulance transfer to their facilities is required, there are 24 hour A&E and ICU units. All forms of (travel) insurance are accepted.

General Information

Absolutely, we do! You can utilize our high-speed fiber network for free the entire time you are staying with us!

You can, indeed. If it’s only a few nights, we’ll safely keep your belongings for no extra charge.

Not that we can come up with! But if you have any questions, don’t hesitate to get in touch with us at any time!